Refund Policy

Mailbox plans are billed as a single annual payment covering 12 months of service, whether paid via PayTabs or bank transfer.

• You may request a full refund within 7 days of payment if your mailboxes have not yet been provisioned/activated.
• If mailboxes have been provisioned but you cancel within 14 days of activation, we'll refund a pro-rated amount for the unused portion of the year, minus any domain registration fee already paid to the registry.
• Duplicate or accidental charges (e.g. two successful PayTabs payments for the same order) are refunded in full once identified.

• Domain registration fees, once the domain has been successfully registered with the relevant registry — registries generally don't refund us for this either.
• Cancellations requested after 14 days of mailbox activation, beyond any pro-rated amount already covered above.
• Accounts suspended or terminated for violating our Terms of Service (e.g. spam, abuse).

Contact us via the Contact Us page with your order ID and the reason for the request. Include your bank IBAN if you paid by bank transfer, so we can send the refund to the same account.

Approved refunds are processed within 5–10 business days. Card refunds are returned to the original card via PayTabs and may take a few additional days to appear on your statement, depending on your bank. Bank transfer refunds are sent directly to the IBAN you provided.

Questions about a specific order? Reach us via the Contact Us page with your order ID handy.